FAQ

1. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard), as well as Shopify Payments , Stripe or PayPal .

2. How do I track my order?
Once your order has been shipped, a tracking number will be sent to you by email. You can also track the status of your order by logging into your account on our website and going to “My Orders” .

3. What are the delivery times?
Orders are processed within 1 to 2 business days , followed by delivery within 2 to 5 business days by trusted logistics partners. You will receive a tracking number to track the delivery.

4. Can I return or exchange an item?
Yes, you can return or exchange any non-compliant item within 14 days of receipt, provided it is intact, unworn, and in its original packaging. See our returns policy for specific terms and conditions.

5. How to contact customer service?
For any questions, you can send us a message via the contact form available on the site or write to: contact@nhshop.fr . We will respond as soon as possible.

6. How can I be informed about promotions and new products?
Subscribe to our newsletter to receive previews of our new collections, exclusive promotions, and news. You can also find our updates on our social media.

7. How do I know if an item is in stock?
A product's availability is indicated on its page. If an item is out of stock, it cannot be added to the cart. You can activate the alert on the product page to be notified as soon as it becomes available again.